Reference

Open your legal terms clearly

This Legal page sets out how your parimaych account, wallet records, data choices and contact requests are handled before you open the lobby.

India account termsUPI record contextCookie choicesData request path
parimaych Open your legal terms clearly
CONTACT ROUTES

Reach us about legal requests

Legal questions need a route that creates a record, so we separate them from general lobby chat.

Account terms desk Use this route when you want a clause explained, a restriction checked, or an…
Data request mailbox Send privacy, cookie, correction and deletion requests here.
Payment record help For UPI, Paytm, PhonePe or Google Pay disputes, share the reference ID, time, amount…
DATA CARE

Explore how we protect records

Your legal file is more than a terms checkbox. It can include login history, device signals, wallet references, consent choices, verification material and support messages.

Data we collect

We collect account details, contact data, device signals, login records, wallet references and support messages. We use them to run your account, apply terms and answer legal requests.

Cookie controls

Cookies help keep sessions active, remember language choices and measure site errors. Where choice is required, you can adjust non-essential cookies without closing your account.

Account security

We protect access with password controls, session checks and risk flags for unusual sign-ins. If we suspect account takeover, we may pause changes until you confirm identity.

Retention periods

We keep records only as long as needed for legal duties, payment disputes, fraud checks and account service. Some wallet and verification records may remain after closure where law requires.

Change requests

You can ask us to correct outdated contact details or incomplete profile material. Before changing legal records, we verify ownership and keep an audit trail of the request.

Human contact

Automated flags may help us spot risk, but legal concerns can be escalated to a support specialist. Tell us what happened and include screenshots only when they add context.

Ask legal questions before joining

Before you open an account, read the points below so you know how eligibility, data rights, payment records and access checks work. The answers keep the focus on legal handling for India and explain what we need from you when a request must be verified.

You may open an account only if you meet the legal age and location rules that apply to you. Access depends on local law and is available where local law permits.

We may request documents to confirm account ownership, meet payment partner checks, prevent fraud or respond to legal duties. We ask only when the account record gives us a reason.

UPI, Paytm, PhonePe and Google Pay references are stored as payment evidence. We use them to match wallet activity, resolve disputes and meet record duties linked to your account.

Yes, you can request a correction when account details are outdated or incomplete. We verify that the request comes from you, then update eligible fields and keep a record of the change.

You can ask us to delete data where the law allows. Some records may remain for payment disputes, fraud prevention, tax, audit or legal duties before they can be removed.

Essential cookies keep login sessions and security checks working. Other cookies may help with preferences or site measurement, and where choice is required you can adjust those settings.

Contact support with your registered email or phone number, the issue, dates and any transaction reference. We may ask for proof of identity before sharing account-specific material.